Last Updated: November 22, 2024

1. Overview

This Refund Policy explains our policy regarding refunds for donations made to support our World of Warcraft private server. Please read this policy carefully before making any donations.

2. Nature of Donations

Important: All payments made through our website are considered voluntary donations to support server operating costs, maintenance, and development. In return for your generous support, we provide in-game rewards as a token of appreciation.

• Donations help us maintain server infrastructure
• Virtual items and currencies have NO real-world monetary value
• Donations are NOT purchases of goods or services
• We do not guarantee service availability or longevity

3. No Refund Policy

General Rule: All donations are final and non-refundable. Once a donation is processed and virtual items/points are delivered to your account, we cannot issue refunds.

3.1 Why No Refunds?

• Virtual items are delivered instantly and cannot be "returned"
• Refunds can be abused to obtain free items
• Payment processor fees are non-recoverable
• Server costs are incurred immediately upon donation

4. Exceptions to No Refund Policy

We may consider refund requests ONLY in the following exceptional circumstances:

4.1 Technical Errors

• Duplicate Charges: If you were charged multiple times for the same donation
• Non-Delivery: If you completed a donation but did NOT receive your virtual items within 24 hours
• Wrong Amount: If you were charged a different amount than displayed

4.2 Fraudulent Transactions

• If your payment method was used without your authorization
• You must report this within 7 days of the transaction
• You may need to provide proof of fraud

4.3 Server Closure

• If the server permanently closes within 30 days of your donation
• Partial refunds may be issued at our discretion
• Refunds will be prorated based on server availability

5. Non-Refundable Circumstances

Refunds will NOT be issued for:

• Buyer's Remorse: Changing your mind after donation
• Account Bans: If your account is banned for violating Terms of Service
• Item Nerfs/Changes: If in-game items are balanced or modified
• Game Changes: Updates, patches, or feature changes
• Temporary Downtime: Scheduled maintenance or brief outages
• Personal Issues: Loss of interest, time constraints, etc.
• Technical Issues: Computer problems, internet connection issues
• Items Used/Consumed: After virtual items have been used in-game

6. How to Request a Refund

If you believe you qualify for a refund under our exceptions policy:

1. Contact Us Immediately: Email [email protected] within 7 days of the transaction
2. Provide Details: Include:
   • Your account username (NOT password)
   • Transaction ID / Receipt
   • Date and amount of donation
   • Detailed explanation of the issue
   • Screenshots or proof if applicable
3. Wait for Response: We will review your request within 3-5 business days
4. Decision: Our decision is final and not subject to appeal

7. Refund Process

If your refund request is approved:

• Method: Refunds will be issued to the original payment method
• Timeline: Processing may take 5-10 business days
• Fees: Payment processor fees (typically 2-5%) are non-refundable
• Virtual Items: All received items/points will be removed from your account
• Account Status: Your account may be flagged or restricted

8. Chargebacks and Disputes

If you have an issue with a donation, please contact us BEFORE initiating a chargeback. We will work with you to resolve legitimate concerns.

9. Donation Tips and Best Practices

To avoid issues:

• ✓ Read item descriptions carefully before donating
• ✓ Double-check donation amounts
• ✓ Ensure you're logged into the correct account
• ✓ Save your transaction receipt/confirmation
• ✓ Contact support if items aren't delivered within 24 hours
• ✓ Understand that all donations are final

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our donation system constitutes acceptance of any changes.

11. Contact Us

For refund requests or questions about this policy:

• Email: [email protected]
• Support Email: [email protected]
• Discord: Open a support ticket in our Discord server

12. Legal Disclaimer

This server is a fan-made private server and is not affiliated with, endorsed by, or connected to Blizzard Entertainment. World of Warcraft and related trademarks are property of Blizzard Entertainment, Inc.